Casinonic Support Australia

Live Chat Support

Live chat is the quickest way to get help. It connects you to Casinonic live support in real time.

How to start chat:
- On desktop: select the chat icon at the bottom-right of any page.
- On mobile: open Menu > Help > Chat.
- Sign in first for faster assistance.
Best for:
- Login problems, password reset, or 2FA lockouts.
- KYC checks and quick document confirmation.
- Deposits not showing or balance updates.
- Bonus questions and wagering status.
- Game issues that need quick checks while you are online.
Hours and language: 24/7, English.
Typical wait times: 1–3 minutes to connect; simple cases resolved in 5–15 minutes.
Tips for faster answers:
- Have your username and registered email ready.
- Describe the issue in one or two short sentences first.
- Add screenshots of errors or receipts.
- Include key details: time of issue, game title/provider, transaction ID, last 4 digits of the card (never the full number).
- Keep the chat window open until the agent confirms the fix.

Email support is ideal for detailed matters or when you need to attach documents.

How to email:
- Send from your registered email address so your account can be located quickly.
- Use a clear subject line, for example: KYC submission AU – [Your Username].
- Include a short summary at the top, then add details and attachments.
Best for:
- Identity verification (KYC) and source-of-funds documents.
- Payment investigations and charge queries.
- Formal complaints, account review, or closure requests.
- Responsible gambling requests that require written confirmation.
Contact details:
- Support email: [email protected]
- If a different support email appears in your account Help area, use that address.
Response times: first reply in 6–24 hours; complex cases may take 24–72 hours while teams investigate.
Tips to speed things up:
- One issue per email thread to avoid delays.
- Attach JPG, PNG, or PDF files that are clear and readable.
- Include timestamps, transaction IDs, and game titles where relevant.
- Do not send passwords or full card numbers.

Phone support is not provided in Australia at this time. There is no Casinonic helpline number or free number available.

Current status:
- No support number or helpline number 24/7 is active for Australia.
- Details will be added here if a phone option launches.
What to do instead:
- Urgent account issues: use live chat for the fastest response.
- Payment concerns involving your bank card: contact your bank using the support number on the back of your card.
- Keep your account information handy to verify your identity in chat.
Expected timelines via alternatives: live chat usually connects in 1–3 minutes; many issues are resolved during the session.
Tips:
- Be signed in before starting chat.
- Prepare recent deposit or withdrawal details if the question relates to payments.

Social media and messaging apps are not used for account-specific customer support. Use live chat or email for secure help.

Platforms:
- No official WhatsApp or Telegram for support.
- Official pages on Facebook and X share news and updates.
- Direct messages on social platforms can handle general questions only; no account changes are actioned there.
Best for:
- General information and updates.
- Basic questions that do not require identity checks.
Response times: social messages may receive a reply in 12–24 hours during business hours (AEST); timeframes can vary by platform.
Safety tips:
- Never post or DM personal data, passwords, or card details.
- Watch out for impostor accounts; check for verified profiles where available.
- For anything sensitive, move to live chat or the support email.

Technical support helps fix game issues, payment errors, and account access problems.

How to get technical help:
- Start in live chat and ask for technical support; you may be asked to run quick checks.
- For logs and screenshots, email the support email so files can be reviewed.
Issues handled:
- Login failures, account lockouts, and 2FA issues.
- Site not loading, app glitches, or slow performance.
- Game freezing, bet not settling, or missing rounds.
- Deposit failures, duplicate charges, or delayed withdrawals.
- KYC upload errors or document rejection reasons.
Contact details:
- Live chat: 24/7.
- Support email: [email protected].
- No phone line for technical support.
Expected timelines:
- Quick fixes: often within the same chat session.
- Payment checks: 24–72 hours depending on banks or providers.
- Game provider escalations: typically 1–3 business days.
Tips for faster fixes:
- Share exact error messages and the time they occur.
- Include game title, provider, bet ID, and transaction IDs.
- Add device, OS, browser/app version, and internet type (Wi‑Fi or mobile data).
- Provide screenshots or screen recordings and steps to reproduce the problem.
Security reminder:
- Support will never ask for your password or full card number. Only provide the last 4 digits of a card if requested for verification.

VIP and priority assistance may be available for high-tier players. Priority chat and a dedicated manager help resolve requests faster.

Accessing priority help:
- Sign in and start live chat; identify yourself as a VIP to enter the priority queue.
- If you have a dedicated manager, reply to that email thread for direct support.
Who qualifies:
- Eligibility is based on play activity and account standing.
- Invitations are communicated by email inside your account settings and inbox.
Contact details:
- Priority live chat: 24/7 when signed in.
- Manager contact: use the email address provided in your VIP welcome message.
- If unsure, ask in chat to confirm your status.
Expected timelines:
- Priority chat aims to connect in under 1 minute.
- Manager emails usually receive same-day replies.
Tips to get more from priority service:
- Keep communications in one thread so the history stays together.
- Update your contact preferences and preferred phone number in account settings.
- For travel or large withdrawals, advise your manager in advance to reduce checks.