Responsible Gaming

Gambling always carries the risk of financial loss. Plan your play and protect your money and time. Casinonic provides tools that help you stay in control and keep playing enjoyable.

Key principles and tools:

• Set personal limits before you start. Choose deposit, loss, wager, and session limits that suit your budget.
• Only gamble money you can afford to lose. Never use funds for bills, rent, or essentials.
• Keep play time short. Use reality checks and session reminders to track time.
• Take regular breaks and days off from gambling.
• Avoid chasing losses. Accept outcomes and stop when limits are reached.
• Use time-outs to pause your account for a set period.
• Use self-exclusion if you need a longer break from betting.
• Review your transaction history to learn from past play and adjust your limits.
• Protect minors. No one under 18 may gamble, and account sharing is not allowed.
• Seek support early if gambling affects your finances, mood, or relationships.

Problem gambling can develop gradually. Warning signs need attention because gambling addiction is a serious condition that harms wellbeing and finances.

Common indicators:

• You spend more time or money gambling than planned.
• You chase losses or raise your stakes to feel the same excitement.
• You hide gambling from family or friends.
• Gambling affects sleep, work, study, or relationships.
• You borrow money or sell items to fund betting.
• You feel irritable, anxious, or low when not playing.
• You miss bills or fall behind on financial commitments.
• You try to stop but cannot keep to limits.
• You use gambling to escape stress, grief, or other problems.
• You neglect hobbies or social activities for gambling.

Recovery starts by regaining control and getting help. Casinonic supports practical steps that reduce harm and support responsible play.

Practical recommendations:

• Set strict deposit, loss, and wager limits before you play.
• Activate reality checks and session limits to control time.
• Take a time-out for a cooling-off period when urges rise.
• Choose self-exclusion for a longer break from gambling.
• Create a weekly entertainment budget and stick to it.
• Do not borrow to gamble and settle debts before any play.
• Remove payment methods from your account when you need a pause.
• Avoid gambling when tired, stressed, or after drinking alcohol.
• Use self-assessment tools and track your playing patterns.
• Speak to a counsellor or a support service to build a plan.

Confidential help is available across Australia. Professional support can guide you, your family, and friends through gambling problems.

Trusted organisations:

• Gambling Help Online: https://www.gamblinghelponline.org.au/
• Lifeline Australia (24/7): https://www.lifeline.org.au/ or call 13 11 14
• Beyond Blue: https://www.beyondblue.org.au/ or call 1300 22 4636
• National Debt Helpline: https://ndh.org.au/ or call 1800 007 007
• Gamblers Anonymous Australia: https://gaaustralia.org.au/
• Gambler’s Help Victoria: https://www.gamblershelp.com.au/
• NSW Gambling Help: https://www.gamblinghelp.nsw.gov.au/
• BetStop – National Self-Exclusion Register (licensed wagering): https://www.betstop.gov.au/

If you are concerned about your gambling, you can contact support for help setting limits, time-outs, or self-exclusion. Our team prioritises player safety and responds as quickly as possible.

How to reach support in Australia:

• Live Chat: available 24/7 in the Help Centre on the website.
• Email Support: use the contact form in the Help Centre to submit your request.
• In-Account Messaging: reply to support messages from your profile inbox.
• Responsible Gambling Requests: submit limit, time-out, or self-exclusion requests in Account Settings; support confirms by email.