Casinonic Privacy Policy

The operator collects personal information needed to deliver and improve online services for casino and sportsbook activities, meet legal obligations, and protect users. This includes:

• Identity and contact details: name, date of birth, residential address, email, phone number
• Account details: username, preferences, responsible gambling settings, self-exclusion status
• Verification records: identity document scans, age and address verification results, sanctions and PEP screening outcomes
• Transaction and payment information: deposits, withdrawals, payment method tokens, fraud and chargeback data
• Technical and usage data: IP address, device identifiers, browser type, session logs, interaction and behaviour on websites and apps
• Support and communications: chat, emails, and complaints

Protection measures include:

• Transport security using TLS and encryption at rest for key data sets
• Access controls, multi-factor authentication, least-privilege permissions, and activity logging
• Vendor due diligence and contractual confidentiality obligations
• Regular security testing, vulnerability management, and staff training
• Data minimisation, structured retention schedules, and secure destruction procedures

User rights under Australian law include:

• Access: request a copy of personal information held
• Correction: request correction of inaccurate, incomplete, or out-of-date information
• Deletion: request deletion where permitted by law and regulatory obligations

The operator complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Notifiable Data Breaches scheme. For privacy requests or complaints, contact the Privacy Officer at [email protected].

Personal information is used to provide and support services and to meet legal requirements:

• Account creation, authentication, and customer support
• Processing deposits, withdrawals, and dispute handling
• Identity verification, age checks, fraud prevention, AML/CTF compliance, and sanctions screening
• Responsible gambling tools, self-exclusion administration, and risk management
• Service optimisation, troubleshooting, analytics, and performance monitoring
• Personalisation of settings and content where consent is given
• Marketing communications where consent is given, with opt-out options in account settings or by contacting support

Processing is lawful, necessary, and proportionate to the stated purposes. Legal bases include consent, performance of a contract, and compliance with legal obligations. Where applicable, interests such as security and service improvement are balanced against user privacy expectations.

Users can access, update, or request deletion of personal information by:

• Using account settings for profile, contact details, preferences, and marketing choices
• Submitting a request to [email protected], including sufficient information to verify identity

Correction procedure:

• The operator will assess requests and correct inaccurate, incomplete, or out-of-date records within a reasonable time
• If a correction cannot be made, a written explanation will be provided

Deletion procedure:

• Requests are considered subject to regulatory retention requirements, including AML/CTF laws that may require retention of certain records for up to 7 years

By using Casinonic, users consent to necessary security checks and to payment data processing by authorised payment providers and verification partners for the purposes set out in this document.

Access to the services is restricted to persons aged 18 years and over. The operator does not knowingly collect personal information from minors. Age cannot be verified without identity documents, and attempts to access the services by minors will be blocked upon detection. If a parent or guardian believes a minor has provided information, they may contact [email protected] to request deletion.

Personal information may be processed in other countries where technology, payment, KYC, analytics, or support partners operate. By using the website, users consent to such transfers for the purposes described. Confidentiality and security are ensured through contracts, technical safeguards, and due diligence, including encryption, access controls, and commitments to protect information in line with applicable standards and Australian expectations.

This policy sets out how personal information is handled and includes a disclaimer that may modify the scope or effect of specific rules to the extent permitted by law. The policy does not create rights beyond those provided under applicable legislation and the service terms. Acceptance occurs through signature, affirmative acceptance, or accession via continued use of the services. Where this policy conflicts with mandatory law, the law prevails. If any term is invalid, the remainder continues to apply.

Cookies are small files stored on a device to remember preferences and improve the experience on websites. The operator uses cookies and similar technologies for:

• Statistics and analytics to understand usage and improve services
• Behaviour analysis to detect security risks and fraud
• Personalisation of settings and content
• Site performance and error monitoring

Retention: up to 1 year unless deleted earlier by the user. Cookie settings can be managed in the browser or device. Some cookies are essential for the service to function.

Using Casinonic constitutes full acceptance of this Privacy Policy. The current version published on the website prevails over any previous versions. Updates will be posted and take effect on publication unless a different effective date is stated. Continued use after changes indicates acceptance of the updated policy.

Personal information may be disclosed to third parties where required or permitted by law and as necessary to provide services:

• Payment processors, banks, and chargeback services
• Identity verification and sanctions screening providers
• Customer support platforms, analytics providers, and security vendors
• Regulators, law enforcement, dispute resolution bodies, and external advisers
• Hosting, cloud, and content delivery providers under confidentiality terms

A list of key service providers may be published on the website. If not listed, users will be informed of the purpose and scope when reasonably practicable. Providing personal information is taken as consent to these disclosures for the stated purposes.

The website may contain links to external websites that have their own privacy policies. The operator is not responsible for how those websites collect, use, or disclose information. Users should review the privacy information on any external site and exercise caution when sharing personal data.